A provider report says the SLA was met. We tell you what actually happened.
The standard SLA is self-reported by the supplier being measured. Parallax measures performance independently, now across Layer 2 and Layer 3, and computes the consequences by rule, service reports, credit calculations and evidence packs you can defend with a customer, a supplier or procurement.
The SLA position, computed and defensible.
Live SLA, outages and credit exposure across every circuit, each result computed by rule from stored evidence, so the number you credit or recover is one you can stand behind.
Measured from three continents at once.
Parallax measures each circuit from every vantage that can reach it, independent probes on separate networks and continents. When they all see the same degradation at the same moment, it’s the service. When only one does, it’s local to that path, and the service is fine. The disagreement is the diagnosis, and it closes the oldest dispute in SLA monitoring: “your monitoring is wrong.”
Proof used to stop at Layer 3. Not any more.
Parallax now measures Layer 2 carrier Ethernet, frame loss, frame delay and delay variation, on the line itself, alongside its independent Layer 3 vantages. Run either on its own, or both together on the same circuit.
The engine is source-agnostic. Give it a measurement from almost any layer of the stack and it computes the service level the same deterministic way. When Layer 2 and Layer 3 run together on one circuit, the result shows which layer a problem sits on, the carrier’s transport or your own side, with the same evidence pack behind it, instead of leaving it to be argued.
◆ Less time proving whose problem it is.
Going deeper: is a network problem Layer 2 or Layer 3, how to independently verify a carrier Ethernet SLA, and Layer 2 vs Layer 3 monitoring, what each measures and why you need both.
Measured fact. Modelled estimate. Never the same column.
What we measure is deterministic, computed by rule, reproducible, defensible on the record. What we model is an estimate, and we say so. The two never share a column: the moment a measured report borrows a number from a model, the whole thing becomes arguable. A credit you can defend line by line is worth more than an impact figure you can’t. Certainty is the product.
The working, not just the answer.
A figure on its own invites an argument; a figure with its full working attached tends to end one. Every breach and credit comes with an evidence pack, the raw measurements from every vantage and layer, the breach against the contract, the credit calculation step by step, and enough provenance to run it again from source. For the detail, see how service credits work on a connectivity SLA, and how the same calculation runs across every supplier, not just the strategic ones.
The price is on the page.
| Endpoints | 12-month | 24-month | 36-monthbest value |
|---|---|---|---|
| Up to 500 | $3.00 | $2.70 | $2.40 |
| 501 – 2,000 | $2.50 | $2.25 | $2.00 |
| 2,001 – 10,000 | $2.00 | $1.80 | $1.60 |
| 10,000+ | Let’s talk | ||
What’s included
- No per-feature gates, no per-seat surcharges.
- Every customer gets the full product.
- White-labelled portal for your end customers.
- Setup: tenant config, SLA profiles, circuit import and training.
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Anyone who lives or dies by an SLA.
Enterprises
Verify the service you received against the SLA you paid for, on evidence, not the supplier’s own report.
MSPs & telcos
Prove performance to your own customers under your own brand, with multi-tenant separation built in.
Any SLA-critical operation
Settle a review or a dispute on the record, reproducible, time-stamped and defensible.